UK DELIVERY METHODS & COSTS
Full Order - shipped via DHL Express Courier
2 - 4 business days (includes door to door tracking)
Shipping Cost £15.00 flat rate for any deliveries within Mainland UK.
Sample Order - Shipped via Regular Post (non-trackable)
Mainland UK (5 - 7 business days)
Ireland (7 - 9 business days)
For sample orders the shipping cost is £1.00 for regular shipping.
INTERNATIONAL DELIVERY & COSTS
All international orders will be sent via DHL Express, which will take between 2-4 business days. Costs will vary between £15 and £25, please contact us for details.
Also, please note that additional fees may be applied due to individual countries’ taxes, and customs clearances.
Ruby Blue Weddings will unfortunately not be able to reimburse these costs as we have no control over these charges.
RETURNS & CANCELLATIONS
If you cancel your order before you receive any digital proofs from our designers, then we will process a full refund for you. However, if you cancel your order after our designers have started working on your order, and sent you digital proofs, then we will charge you a £25.00 cancellation fee, and refund your remaining amount.
Any cancellations that are made after we have started printing your order will unfortunately not receive and refunds.
If Ruby Blue is at fault for any production or design errors (such as printing something different from your approved artwork), we will always offer a refund or reprint for our mistake!
Please keep in mind that the Ruby Blue team take NO RESPONSIBILITY for any spelling, grammar or punctuation mistakes (unless they are different from what you provided us with), so please ensure that you check all of the wording and information that you supply us with very carefully!
For this reason we always recommend taking your time whilst inspecting your digital proofs, because once you have made your final approval we are unable to make any changes to your order and do not take responsibility for any written errors.
If you have a question about our Returns Policy please email email@example.com and we'll get back to you as
quickly as possible